Terms of Service
Effective Date: 01/01/2026
Business Name: Specialized Auto Glass
Website: www.specializedglassaz.com
Contact Email: specializedautoglassaz@gmail.com
Phone: (480) 615-0595
Business Address: 18308 E Riggs Rd, Queen Creek, AZ 85142
These Terms of Service govern your use of the Specialized Auto Glass website and your interactions with Specialized Auto Glass for auto glass repair, replacement, windshield services, recalibration services, mobile service, estimates, appointments, and related services.
By using our website, contacting us, requesting a quote, scheduling service, or purchasing services from us, you agree to these Terms.
1. About Specialized Auto Glass
Specialized Auto Glass provides automotive glass repair, replacement, windshield services, recalibration services, mobile service, estimates, and related services in Arizona.
Service availability may vary by location, vehicle type, glass availability, insurance requirements, weather, technician availability, and other factors.
2. Website Use
You agree to use our website only for lawful purposes. You may not use our website to:
Submit false, misleading, or fraudulent information
Interfere with website security or functionality
Attempt unauthorized access to our systems
Copy, scrape, reproduce, or misuse website content
Use our website in a way that violates applicable laws or the rights of others
We may restrict or terminate access to the website if we believe these Terms have been violated.
3. Estimates and Quotes
Any estimate or quote provided through our website, by phone, by email, by text, or in person is based on the information available at the time and may be subject to change.
Final pricing may depend on vehicle make, model, year, glass type, parts availability, insurance coverage, labor requirements, recalibration needs, moldings, sensors, weather conditions, mobile service requirements, or other factors discovered during inspection or service.
Unless expressly stated otherwise in writing, estimates are not binding and do not guarantee final price, availability, appointment time, or insurance approval.
4. Appointments and Scheduling
Appointments are subject to technician availability, parts availability, customer availability, weather, location, insurance requirements, and other operational factors.
We will make reasonable efforts to arrive or complete service within the scheduled timeframe, but appointment times are estimates and are not guaranteed. Delays may occur due to traffic, weather, parts issues, prior appointments, safety concerns, or circumstances outside our control.
Customers are responsible for providing accurate contact information, vehicle information, service location, and access to the vehicle.
5. Mobile Service
If mobile service is available for your appointment, you agree to provide a safe, legal, and accessible location for our technician to perform the work.
We may decline, reschedule, or stop mobile service if the location is unsafe, inaccessible, restricted, affected by weather, or otherwise unsuitable for service.
6. Insurance Claims
Specialized Auto Glass may assist customers with insurance-related information or claim coordination when applicable. However, insurance coverage, deductibles, approvals, claim decisions, payment amounts, and policy terms are determined by your insurance provider.
You are responsible for any deductible, uncovered amount, denied claim, balance, or other charge not paid by your insurance provider unless otherwise agreed in writing.
7. SMS and Text Message Communications
By providing your mobile phone number to Specialized Auto Glass, you agree that we may contact you by phone call or text message regarding your inquiry, quote request, appointment, service updates, insurance-related communication, billing, customer support, or other service-related matters.
Text messages may include, but are not limited to:
Responses to quote requests or service inquiries
Appointment scheduling and confirmation
Appointment reminders
Technician arrival or service updates
Insurance claim or documentation requests
Estimate, repair, replacement, or recalibration updates
Payment or invoice-related communication
Follow-up communication related to your service experience
Message frequency may vary depending on your interaction with us. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of text messages at any time by replying STOP or by contacting us directly. After opting out, you may still receive transactional or service-related messages when necessary to complete an active service request, appointment, invoice, or customer support matter.
You understand that providing a phone number is not required as a condition of purchasing services unless the phone number is needed for scheduling, communication, mobile service coordination, or completion of the requested service.
Specialized Auto Glass does not sell your mobile phone number. We may share your phone number with trusted service providers only as reasonably necessary to support our business operations, communications, scheduling, customer service, or related services.
8. Customer Responsibilities
You agree to:
Provide accurate vehicle, contact, insurance, and service information
Ensure you have authority to approve work on the vehicle
Remove personal items or valuables from the service area when appropriate
Follow any post-service care instructions provided
Pay all amounts owed that are not covered by insurance or another approved payment arrangement
9. Payment Terms
Payment is due upon completion of service unless another arrangement has been approved in writing.
We may accept payment by methods made available at the time of service. Returned payments, chargebacks, unpaid invoices, or collection-related costs may result in additional fees to the extent permitted by law.
10. Cancellations and Rescheduling
We understand that schedules change. Please contact us as soon as possible if you need to cancel or reschedule an appointment.
We reserve the right to reschedule or cancel appointments due to parts availability, weather, safety concerns, technician availability, inaccurate customer information, non-payment, or other operational needs.
11. Service Results and Limitations
We strive to provide high-quality auto glass services. However, some conditions may affect service outcome, including existing vehicle damage, rust, prior improper repairs, aftermarket parts, sensor issues, calibration requirements, structural issues, or hidden conditions discovered during service.
Specialized Auto Glass is not responsible for pre-existing damage, hidden defects, unrelated vehicle issues, or conditions outside our reasonable control.
12. Recalibration and Safety Systems
Some vehicles require recalibration of cameras, sensors, or advanced driver assistance systems after windshield replacement or related service.
Recalibration availability, requirements, success, and timing may vary by vehicle, manufacturer specifications, equipment, environmental conditions, and vehicle condition.
Customers are responsible for following all safety instructions and manufacturer recommendations after service. No statement on our website should be interpreted as a guarantee that a vehicle safety system will operate under every condition.
13. Warranties
Any warranty offered by Specialized Auto Glass will be provided according to the specific warranty terms communicated at the time of service.
Warranty coverage may not apply to damage caused by accidents, vandalism, misuse, improper care, new impacts, leaks caused by rust or vehicle body issues, pre-existing damage, aftermarket modifications, or work performed by others.
Manufacturer warranties, glass warranties, or third-party warranties may be subject to separate terms and limitations.
14. Reviews, Testimonials, and Photos
Our website or promotional materials may include customer reviews, testimonials, photos, or examples of prior work. These are provided for informational purposes only and do not guarantee identical results for every customer.
You may not submit reviews, comments, or content that is false, misleading, defamatory, unlawful, or infringes the rights of others.
15. Intellectual Property
All website content, including text, images, graphics, logos, branding, design, layout, and other materials, is owned by or licensed to Specialized Auto Glass unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.
16. Third-Party Links and Services
Our website may link to third-party websites, platforms, insurance providers, payment processors, maps, social media pages, or other services. We are not responsible for third-party content, policies, security, availability, or practices.
Your use of third-party services may be governed by their own terms and privacy policies.
17. No Professional or Safety Guarantee From Website Content
Information on our website is provided for general informational purposes only. It is not a substitute for a professional inspection, manufacturer guidance, insurance determination, or vehicle safety evaluation.
You should not rely solely on website content to determine whether a vehicle is safe to drive or whether repair or replacement is appropriate.
18. Limitation of Liability
To the fullest extent permitted by law, Specialized Auto Glass will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, loss of use, vehicle downtime, or other losses arising from your use of our website or services.
Our total liability for any claim related to our services will not exceed the amount you paid directly to Specialized Auto Glass for the service giving rise to the claim, unless otherwise required by law.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
19. Disclaimer of Website Warranties
Our website is provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.
We may update, modify, suspend, or discontinue any part of the website at any time without notice.
20. Indemnification
You agree to defend, indemnify, and hold harmless Specialized Auto Glass, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms, submission of inaccurate information, or violation of any law or third-party right.
21. Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.
Any dispute arising from these Terms, the website, or services provided by Specialized Auto Glass shall be handled in the appropriate courts located in Arizona, unless otherwise required by law.
22. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the website or services after updates are posted means you accept the revised Terms.
23. Contact Us
If you have questions about these Terms, please contact us:
Specialized Auto Glass
18308 E Riggs Rd
Queen Creek, AZ 85142
Phone: (480) 615-0595
Email: specializedautoglassaz@gmail.com